Mark Groenheide | President
Mark is responsible for growing and managing business by focusing on niche specialty markets and targeted distribution with opportunities for sustained profit and growth. He previously served as Vice President Engineering Lines North American Underwriting at HDI Global Insurance Company and held senior leadership roles with Generali.
Adam Berger | Senior Vice President
Adam has been in the retail and special lines industry for 13 years, which includes several years as a Technical Risk underwriter. Equipped with his previous experiences at building an MGA and working at an Insurtech startup, Adam leads CGA Insurance's new MGU unit, in addition to assisting the Specialty underwriting team.
Debbie Durant | Brokerage Specialist
Debbie started with CGA in 2018, but has been in the insurance industry for over 6 years. She is a licensed Property and Casualty producer with over 20 years of experience in the customer service field. Specializing in Cyber Liability, Worker’s Compensation, Commercial and General Liability insurance, and more, Debbie makes it her priority every day to provide our agents with a fluid and speedy quoting process.
Emily McCauley | Customer Service and Sales Representative
Emily joined CGA in 2017 after spending 5 years with GuideOne Insurance working in both the claims and customer care departments. One of the many benefits of buying through Emily is that she has over 20 years of customer service experience and is licensed in 48 states as a Property and Casualty producer. She can write your personal lines insurance from practically anywhere in the country and uses her industry knowledge to create creative solutions for her customers. Emily is our head of personal lines insurance and can get you the quote you need for your personal insurance today.
Jed Flemming | Marketing Liaison
Jed has been with CGA since January of 2019. He has been working in the marketing industry since 2016, working in areas such as sports management, medical supplies, and more. Jed is the head of marketing for CGA and is your first contact for the questions you might have for us.
Christy Kessler – Commercial Lines Manager
Christy obtained her Bachelor of Arts in Speech Communication from Southeast Missouri State University in 1991 and a Masters in Business Administration from Lindenwood University in 1998. She has been with the agency since September 1991, and is experienced in both personal and commercial lines of insurance. Christy has an exceptional knowledge of the insurance exposures churches and other not-for-profit organizations face today, and she strives to keep abreast of the coverages available to best meet customer needs. Her responsibilities include managing the Church Customer Service Team, and she holds the Chartered Property and Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), and Certified Insurance Service Representative (CISR) designations.
Rebecca Pflum – Supervisor – Policy Services
Rebecca joined the agency in August 2005 and brought with her several years of customer service experience. She graduated from Lindenwood University in 2004 with a Bachelor of Arts in Education and earned her Master’s in Education from Lindenwood University in 2010. She is currently licensed in property and casualty insurance. Rebecca’s responsibilities include supervising the Church Customer Service Team, and she holds the Certified Insurance Service Representative (CISR) designation and Certified Insurance Counselor (CIC) designation. She is currently pursuing her Chartered Property Casualty Underwriter (CPCU) designation.
Lori Olivan – Customer Service Representative
Lori joined CGA in July of 2020, and brought with her over 25 years of customer service experience in the insurance industry. She is licensed in Property and Casualty lines of insurance. Lori makes it her priority to provide excellent customer service to our agents.
Andrea Andrews- Customer Service Representative
Andrea joined CGA in August of 2020, and brought with her over 19 years of customer service experience in the insurance industry. She is licensed in both Property and Casualty and Life and Health lines of insurance. She obtained her Bachelor Of Science Degree in Marketing from Southeast Missouri State University. Andrea strives to provide a high level of service to our agents and enjoys volunteering her time with her church, assisting in many different platforms.