About Us

Career General Agency LLC (CGA Insurance), based in West Des Moines, is a wholesale insurance broker providing innovative solutions for brokers, agents and insurance carriers. CGA Insurance Services is licensed nationwide in property and casualty insurance and represents many carriers rated ‘A’ or higher by AM Best. The CGA insurance solutions include a wholesale brokerage operation specializing in Commercial Lines, specifically Religious Organizations and Nonprofit and Human Services, and Personal Lines. Risk Engineering Services and managing general underwriting solutions serve the excess and surplus lines needs of independent insurance agents and focus on Energy, Industrial, Natural Resources & Power classes of business.

Our Insurance Solutions

Meet the Team

CGA Insurance is led by a group of highly experienced individuals who are experts in finding solutions for unique risks. The CGA team is dedicated to working alongside you to find consistent coverage in a changing world™ for your clients.

mark headshotMark Groenheide | President

Mark is responsible for growing and managing business by focusing on niche specialty markets and targeted distribution with opportunities for sustained profit and growth. He previously served as Vice President Engineering Lines North American Underwriting at HDI Global Insurance Company and held senior leadership roles with Generali.

 

adam headshotAdam Berger | Senior Vice President

Adam has been in the retail and special lines industry for 13 years, which includes several years as a Technical Risk underwriter. Equipped with his previous experiences at building an MGA and working at an Insurtech startup, Adam leads CGA Insurance's new MGU unit, in addition to assisting the Specialty underwriting team.

 

tim headshotTim Zwigart | Head of Risk Engineering

Tim has over 33 years of experience in risk engineering, including comprehensive work in the energy and power generation industries. Prior to joining CGA Insurance, he served as a Senior Account Engineer at Allianz Global Corporate & Specialty in Atlanta, where he worked extensively with power generation accounts. As Head of Risk Engineering, Zwigart will lead the Managing General Underwriters (MGU) risk engineering team and collaborate with underwriting teams to develop strategic profitability objectives.

 

lisa headshotLisa Chines | Lead Underwriter, Energy

Lisa has been a leader in the Marine and Energy insurance industry for over 15 years. She began her career at Arch Insurance Company, followed by a 10 year career at Navigators Insurance Company where she managed the US Offshore Energy product. Lisa is an active member of the American Institute of Marine Underwriters where she currently sits as Chairman of the Offshore Energy Committee. She also serves on the International Union of Marine Insurance’s Offshore Energy Committee and sits on the Houston Marine and Energy Insurance Conference Committee.

 

Randy Thompson headshotRandy Thompson | Senior Risk Engineer

Randy has over 31 years of experience working in Insurance, Semiconductor and Energy industries. He holds a B.S. in Fire Protection & Safety Engineering from Oklahoma State University. As a Senior Risk Engineer, Randy will support our Specialty underwriting team with account reviews and provide field engineering/loss control services to our clients.

 

ashton headshotAshton Baca | Senior Underwriter, Energy

Ashton started his career at AIG as the Commercial Property Assistant Manager and brings 7 years of experience in the industry to his new role of Senior Underwriter. Ashton graduated from the University of North Texas in 2014 with a Bachelor’s in Risk, Insurance and Financial Services and is involved in Gamma Iota Sigma (GIS), Young Risk Professionals (YRP) and RIMS.

 

Justin Reed headshotJustin Reed | Underwriter, Energy

Justin joins the CGA Specialty team with over 15 years of experience in the insurance industry, including underwriting at GuideOne Insurance for the past seven years. Prior to GuideOne, he worked at Marsh & McLennan in Urbandale, Iowa, as a large account manager for program business.

 

Sarah Walls headshotSarah Walls | Senior Specialty Underwriter, Associate

Sarah joins the CGA Specialty team after nine years with GuideOne Insurance, most recently working as an Underwriting Associate for the Specialty E&S niche. Her attention to detail and determined attitude will help facilitate stronger relationships with our customers and provide a positive experience.

 

tim headshotJessica Wiley | Associate Underwriter

Jessica joins the CGA team as an underwriting assistant with over 20 years of experience. Prior to joining CGA, Jessica was an agent and customer service representative, and has worked with all lines of business within various industries.

Mark Groenheide | President

Mark is responsible for growing and managing business by focusing on niche specialty markets and targeted distribution with opportunities for sustained profit and growth. He previously served as Vice President Engineering Lines North American Underwriting at HDI Global Insurance Company and held senior leadership roles with Generali.

Adam Berger | Senior Vice President

Adam has been in the retail and special lines industry for 13 years, which includes several years as a Technical Risk underwriter. Equipped with his previous experiences at building an MGA and working at an Insurtech startup, Adam leads CGA Insurance's new MGU unit, in addition to assisting the Specialty underwriting team.

Dave Lehman | Director of Sales

Dave graduated from the University of Missouri, Columbia in 1991 with a Bachelor of Science in Education and earned his Master’s degree in Business Administration from Lindenwood University in 1998. Licensed in property and casualty and life and health lines of insurance, he has an excellent working knowledge of the insurance exposures faced by both profit and not-for-profit organizations in today’s litigious society. Dave is passionate about mentoring youth and building relationships and has served on the Fellowship of Christian Athletes board and as an elder in his congregation.

Kim Fielder | Executive Manager | Product Development

Kim has over 30 years of experience in commercial lines insurance. She obtained her Bachelor of Arts in Business Administration degree from Lindenwood University and the Chartered Property and Casualty Underwriter designation (CPCU) from the Insurance Institute of America. She has obtained her Certified Risk Manager (CRM) and Certified Insurance Counselor (CIC) designations, as well. Kim has her Surplus Lines license and has an exceptional knowledge of the insurance products available in the marketplace; she is continually striving to keep current to assist our agent partners in providing their insured’s with the coverage and products that best meet their needs.

Debbie Durant | Brokerage Specialist

Debbie started with CGA in 2018, but has been in the insurance industry for over 6 years. She is a licensed Property and Casualty producer with over 20 years of experience in the customer service field. Specializing in Cyber Liability, Worker’s Compensation, Commercial and General Liability insurance, and more, Debbie makes it her priority every day to provide our agents with a fluid and speedy quoting process.

Rachel Churchill | Brokerage Specialist

Rachel started with CGA in Feb of 2019. Although she was new to the field of insurance she brought with her 6 years of management experience and 10 years of customer service experience.  Rachel is licensed in both Property and Casualty and Life and Health lines of coverage.  She is working towards obtaining her Certified Insurance Service Representative (CISR) designation by the end of 2021. Specializing in sales her priority is to assist agents in growing their books of business while providing world-class customer service.

Emily McCauley | Customer Service and Sales Representative

Emily joined CGA in 2017 after spending 5 years with GuideOne Insurance working in both the claims and customer care departments. One of the many benefits of buying through Emily is that she has over 20 years of customer service experience and is licensed in 48 states as a Property and Casualty producer. She can write your personal lines insurance from practically anywhere in the country and uses her industry knowledge to create creative solutions for her customers. Emily is our head of personal lines insurance and can get you the quote you need for your personal insurance today.

Jed Flemming | Marketing Liaison

Jed has been with CGA since January of 2019. He has been working in the marketing industry since 2016, working in areas such as sports management, medical supplies, and more. Jed is the head of marketing for CGA and is your first contact for the questions you might have for us.

Christy Kessler – Commercial Lines Manager

Christy obtained her Bachelor of Arts in Speech Communication from Southeast Missouri State University in 1991 and a Masters in Business Administration from Lindenwood University in 1998. She has been with the agency since September 1991, and is experienced in both personal and commercial lines of insurance. Christy has an exceptional knowledge of the insurance exposures churches and other not-for-profit organizations face today, and she strives to keep abreast of the coverages available to best meet customer needs. Her responsibilities include managing the Church Customer Service Team, and she holds the Chartered Property and Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), and Certified Insurance Service Representative (CISR) designations.

Rebecca Pflum – Supervisor – Policy Services

Rebecca joined the agency in August 2005 and brought with her several years of customer service experience. She graduated from Lindenwood University in 2004 with a Bachelor of Arts in Education and earned her Master’s in Education from Lindenwood University in 2010. She is currently licensed in property and casualty insurance. Rebecca’s responsibilities include supervising the Church Customer Service Team, and she holds the Certified Insurance Service Representative (CISR) designation and Certified Insurance Counselor (CIC) designation. She is currently pursuing her Chartered Property Casualty Underwriter (CPCU) designation.

Lori Olivan – Customer Service Representative

Lori joined CGA in July of 2020, and brought with her over 25 years of customer service experience in the insurance industry.  She is licensed in Property and Casualty lines of insurance. Lori makes it her priority to provide excellent customer service to our agents.

Andrea Andrews- Customer Service Representative

Andrea joined CGA in August of 2020, and brought with her over 19 years of customer service experience in the insurance industry.  She is licensed in both Property and Casualty and Life and Health lines of insurance.  She obtained her Bachelor Of Science Degree in Marketing from Southeast Missouri State University.  Andrea strives to provide a high level of service to our agents and enjoys volunteering her time with her church, assisting in many different platforms.